Storm/Outage Safety

Central Ohio is no stranger to wet and wild weather, but even the most ordinary summer storm can create hazards. Read on for tips to stay safe during storms, no matter the season.

***Report a power outage via SmartHub, over the phone at 866-567-2753, or by text. Keep an eye on outage status on the outage map, and follow us on Facebook and Twitter for periodic updates.***

Downed power lines can be deadly! Never approach a downed or hanging electrical wire, and be cautious when venturing outside after a storm—live wires can be hidden by trees, water or debris. Stay clear of all downed power lines and keep children and pets away. Report downed lines to Consolidated Cooperative at 800-421-5863 and then call 911. Emergency personnel may be able to block off the area before Consolidated can de-energize and repair the line.

More Tips
  • If using an emergency generator, please take a moment to review these generator safety tips. Misusing a generator can be deadly.
  • Most importantly, never use a generator inside, even in an attached garage with the door open, and never plug a generator directly into a wall outlet. Doing so can electrocute lineworkers who are working on the power lines.
  • If using a generator, test carbon monoxide detectors to make sure they’re working properly.
  • Always keep a well-stocked home emergency supply kit that includes flashlights, portable radio, extra batteries, a first-aid kit, bottled water, non-perishable food and a manual can opener.
  • Check with elderly or disabled relatives and neighbors to ensure their safety.
  • If your water supply could be affected by a power outage (a well-water pump system), fill your bathtub and spare containers with water. Water in the bathtub should be used for sanitation purposes only, not as drinking water. Pouring a pail of water from the tub directly into the bowl can flush a toilet.
  • During an outage, do not open the refrigerator or freezer door. Food can stay cold in a full refrigerator for up to 24 hours and in a well-packed freezer for 48 hours (24 hours if it is half-packed). If you have medication that requires refrigeration, check with your pharmacist for guidance on proper storage during an extended outage.
  • Unplug sensitive electronic equipment, like TVs, stereos or speakers, or computers in case of surges when power is restored.
  • Review the process for manually opening an electric garage door.