If your power goes off . . .
- Check the fuses or circuit breakers to be sure they are “ON.”
- Check the main breaker panel. If the breaker is off, there could be a wiring problem between the breaker and your facilities. Check for a problem before turning this breaker back on.
- Check to see if your neighbors have power.
- When you report a power outage, please provide your account number, service address or account name as it appears on your bill.
Reporting power outages.
Call the toll-free Outage Hotline at (866) 567-2753.
This automated reporting system speeds up outage reporting and gets help to you faster – day or night, every day of the year. The Outage Hotline offers a special “Call Back” option that allows you to request a phone call when power is restored. And if your power isn’t back on when you receive the call, you can stay on the line to let a representative know that you still have a problem.
You may also call the Consolidated Electric Cooperative office to report an outage at (740) 363-2641, (419) 947-3055 or (800) 421-5863.
Click on the link above to learn more about power quality issues for residential, agricultural, or commercial and industrial use. Power quality can be affected by a multitude of issues. Learn more about it!
Power interruptions / blinking lights.
“Blinks” appear as momentary power interruptions. Most often, a blink is experienced when trees or tree branches come into contact with the overhead power lines. That’s why tree trimming is so important in providing reliable power to you.
Blinks can also be caused by equipment failure, faulty lightning arrestors, transmission line problems or any number of other things. Reporting blinks helps us to locate the area of the problem and track down the cause so it can be corrected.
Most people think that electric surges come from lightning. They do, but more often, electric surges are caused by the appliances within your own home as they kick on and off. Protecting your sensitive electronic and video equipment from surges is important. Meter-based surge protectors that protect your major appliances are available for convenient monthly rental from the co-op.
If you run a business out of your home, you may want to investigate getting an Uninterruptible Power System (UPS) for extra protection. A UPS will allow you an additional 4 to 20 minutes of time after a power outage to safely shut down your computer programs so data will not be lost.
A peak alert occurs when the co-op is dangerously close to demanding more electric power than we’ve ever used before. The co-op pays for power based on the total number of kilowatt hours of electricity we use, AND the largest demand for electric power during any one-hour increment. If we set a new “peak demand,” it can mean we have to pay thousands and thousands of dollar more throughout the rest of the year. And that means higher electric rates for our members.
Peak alerts are announced on local radio stations, but you don’t have to hear a peak alert message to be able to help. Peak alerts are likely to occur from 5 p.m. until 9 p.m. on days that are extremely cold and blustery winter days and on extremely hot and humid summer days. So when you experience those severely extreme weather days, find small ways to lower your electricity.
- Change your thermostat by just a few degrees.
- Turn off lights and appliances you aren’t using. (It’s a waste of energy and your money.)
- Delay doing laundry or running the dishwasher until later in the evening.
- If it’s summer, take advantage of using the outdoor grill to keep cooking heat outside.
Finding simple ways to use less electricity during a peak alert can mean we continue to maintain low electric rates for our co-op members.