Consolidated is dedicated to communicating updates to our membership during the evolving COVID-19 pandemic. Below you will find the most current member announcements and a FAQ. We will continue to update the FAQ as we receive additional information.
If you should have any questions related to Consolidated’s operations, the health and safety of our employees, or billing and payments please do not hesitate to call us, 800-421-5863 or email us at firstname.lastname@example.org.
Be sure to check your emails, our social media, and this site regularly for updates. Please note that if your email has changed, or you do not have an email on file, it is important to share that with us for these important updates.
- Consolidated Cooperative’s Mt. Gilead Office Launches Limited Hours.
As business returns to a new version of normalcy following the slowdown of the coronavirus outbreak, Consolidated is re-opening the Mt. Gilead office with limited hours. The Delaware office will remain closed until further notice. … Read more
- COVID Update – A Message to Consolidated Cooperative’s Members.
Consolidated is following the guidance of Governor Mike DeWine as we begin the planning process for returning to our “new” regular course of business following the height of the COVID-19 pandemic. … Read more
- Some Industry Segments are Returning to Work; Consolidated Continues its Mission.
Following Gov. Mike DeWine’s press conference Monday afternoon, where he discussed plans to gradually reopen Ohio’s economy amid the COVID-19 pandemic, Consolidated Cooperative’s offices remain closed to the public … Read more
- 2020 Annual Meeting to be held virtually
Consolidated Cooperative is committed to maintaining the health and safety of our members and employees, and we are taking significant measures to protect ourcommunity from COVID-19. Based on Governor Mike DeWine’s directive regarding the coronavirus, the board of trustees at Consolidated Cooperative has decided this years’s annual meeting will be held virtually…. Read more
- Consolidated offers free Wifi
In this time of crisis, our commitment to our communities is stronger than ever. We recognize that these are extraordinary times that call for all of us to respond with compassion and action. For that reason, Consolidated Cooperative will be offering free WiFi in certain outdoor locations across the counties we serve … Read more
- Give us a shout, don’t run out!
For our Consolidated Propane Gas members: If you are low on propane, we ask that you check your tank and call if you’re low, so you do not run out of propane. For the safety of you and your family as well as our employees, please watch your propane gas level to prevent running … Read more
- Consolidated closes offices to the public
Consolidated is committed to the health and safety of our employees, members, and communities. Due to the potential impact of the Coronavirus (COVID-19), our offices will be closed to the public until further notice. Please note that while we are restricting public access, it is business as usual internally, as our employees are still here … Read more
If Consolidated employees are working from home, what does this mean for my electric, gas, and fiber services?
How long will your temporary office hours be in effect?
The office is only open 8 a.m. – 12 p.m. I can’t come in to pay during those hours, and I don’t have the ability pay online — what should I do?
When will Consolidated begin reinstating disconnections and late payment fees?
If I receive a disconnect notice, does this mean I will be expected to pay a large amount immediately to avoid a disconnect?
Did the temporary disconnect suspension mean we still had to pay our bill?
What does this mean for pre-pay members?
How can I help a member in need with their utility bills?
You can download the form here and mail it or drop it off in one of our drop boxes. They can be purchased in any denomination.
Will you continue to provide energy audits for future dates?
Have fiber installations halted due to COVID-19?
What steps have you taken to ensure the safety of members’ health during in-house fiber installations?
Where are we with fiber now that the push has grown?
Since our pause last April, Consolidated has continued to connect members to our broadband network. We have been working in areas where the co-op has already made significant investments in engineering, infrastructure, and equipment. We continue to add new areas cautiously as we develop our business plan. If you happen to be in one of these areas, we’ll notify you when it’s time to sign up. In the meantime, we will continue to update members on our fiber deployment progress as we continue to work toward a solution. We encourage you to contact our service specialists at 800-421-5863 with questions or concerns.
What is the best way for me to stay connected for updates from Consolidated?
Do I have to enter my financial information on SmartHub to receive communication through the messenger feature?
I received a suspicious call from Consolidated’s phone number and someone claiming to be from Consolidated. What should I do?
Consolidated will never leave messages about past-due bills on your answering machine. We do make robocalls, but if we miss you, we’ll simply ask you to call our office, and we’ll never leave personal information or ask you to provide yours. At this time, members should also be on the lookout for suspicious emails or people impersonating Consolidated employees, or other types of utility employees. Unfortunately, scammers take advantage of opportunities when households are otherwise preoccupied.
This page will be updated as more information becomes available.