Service changes coming soon!
This August, we are enhancing the way we serve you at our Delaware Office! To provide a more personal, one-on-one service option, we are introducing dedicated, in-person appointments.
Currently, our Delaware office is open for walk-in counter service Monday–Wednesday, 7:30 a.m. – 4 p.m. Starting in August, the office will no longer be open for walk-in traffic without an appointment. If you have same-day needs, questions, or requests, our Mount Gilead office will remain open for unscheduled foot traffic Monday-Friday, 7:30–4 p.m., and our teams will still be fully available for phone and email support during all business hours.
We have considered adjusting the way we do business in Delaware for a long time, because foot traffic has been declining as more members opt to take care of their business online. However, connecting with you, our
members, is one of our highest priorities; we did not want to make a change until we were confident that it would help grow that connection and make your lives better.
We believe this will be a big win for our members and our co-op as a whole! It will allow us to enhance the personal connection and service that you expect from your local co-op while also using our team and resources more efficiently.
The appointments will be scheduled at least one business day in advance so that we can prepare for your visit, helping us make good use of your valuable time while offering space to dig deeper into your questions, accounts, or service needs. This will also help reduce the risk of wait
times or interruptions, allowing us to give each member our full attention while they are in our office.
We will provide more reminders and publish instructions to help you sign up for appointments as we get closer to August. We plan to offer signups online, via phone, or by email, so it is convenient for all our members.
If you have questions, please feel free to reach out to us. From now until August 1, our Delaware office will remain open for walk-ins Monday-Wednesday, 7:30 a.m. – 4 p.m.
