On February 7, we are conducting the system upgrade that will make our website, SmartHub, and payment systems temporarily unavailable.
We plan to start the upgrade at 8 a.m., and we anticipate that testing will be complete by 2 p.m. Our outage hotline will be available throughout the downtime, but our map and some other methods of reporting will not.
We have planned this upgrade in the past, but we had to postpone due to weather conditions that elevated the risk for outages. We are keeping our eye on the weather, and we will postpone again if conditions are unfavorable.
The upgrade is just one of the many proactive steps that we take to maintain excellent security and efficiency throughout all our systems.
Thank you!
