This Consolidated Fiber (“Consolidated”) Acceptable Use Policy (“AUP”) governs the use of internet-related services provided by Consolidated. All contractual terms also apply. “Service(s)” refers to any internet-related service received from Consolidated or its affiliates including but not limited to high speed internet access, dedicated internet access, managed service, web hosting, data center hosting, enterprise hosting, voice services, video services or unified messaging. Use of Consolidated Fiber’s services is acceptance of its Terms and Conditions of Service Agreement and Customer shall abide by this AUP. This AUP may be viewed at Consolidated.coop and may be revised and reposted at any time.
VIOLATION OF ACCEPTABLE USE POLICY
Violation of this AUP may result in Consolidated taking actions ranging from a warning to a suspension of privileges or termination of Services. Consolidated may, but is under no obligation to, provide Customer with advanced notice of an AUP violation via e‐mail or other communication, and request that such violation be immediately corrected prior to taking action. Consolidated reserves the right to act immediately and without notice to suspend or terminate Services in response to a court order or other legal requirement that certain conduct be stopped or when Consolidated determines, at its sole discretion, that which the conduct may:
- Expose Consolidated to sanctions, prosecution or civil action;
- Cause harm to or interfere with the integrity or normal operations of Consolidated networks or facilities;
- Interfere with another person’s use of Consolidated services or the Internet;
- Damage or disparage the reputation of Consolidated or its services; or
- Otherwise present a risk of harm to Consolidated, its customers, employees, officers, directors, agents, or other representatives.
Consolidated may refer potential violations of laws to the proper authorities, may cooperate in the investigation of any suspected criminal or civil wrong, and will cooperate with authorities when required to do so by law, subpoena, or when the public safety is at stake. Consolidated assumes no obligation to inform Customer that information has been provided to law enforcement authorities and, in some cases, may be prohibited by law from providing such notice. Consolidated shall not be liable for any damages of any nature suffered by Customer or other user or third-party resulting in whole or in part from Consolidated exercising any of its rights under this AUP.
PROHIBITED USES AND ACTIVITIES
General Use Policy
Customer is responsible for complying with the AUP. Customer is also responsible for the actions of others who may be using the Services under Customer’s account. Customer must respond in a timely manner to complaints concerning the Services. If Consolidated is alerted to or otherwise becomes aware of violations or potential violations of this AUP, Consolidated will take whatever measures it deems necessary and appropriate to stop or prevent those violations.
Abuse of e‐mail; Spamming
Mass e‐mailing and “mail‐bombing” (sending mass e‐mail or deliberately sending excessively large attachments to one recipient) are prohibited. Business‐class accounts may have different volume limitations and usage will be judged by type and use of account. Forging e‐mail headers (transmission information) is prohibited. Using another computer without authorization to send e‐mail messages or to retransmit e‐mail messages for the purpose of misleading recipients as to the origin is prohibited. Use of e‐mail to harass or intimidate other users is prohibited. Violation of the CAN‐SPAM Act of 2003, or of any state or federal law regulating e‐mail, is a violation of this AUP and Consolidated reserves the right to seek damages and other available relief against Customer and/or any third parties as applicable. For purposes of this AUP, such violations are determined by Consolidated in its sole discretion.
CUSTOMER CONDUCT
Facilitating a Violation of this AUP
Customer is prohibited from advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate or facilitate a violation of this AUP and/or any law. This includes, but is not limited to, the facilitation of the means to spam, infringe on copyrights, and pirate software.
Illegal Activity; Tortious Conduct
Any use of the Services to violate any local, state or federal law or regulation also violates this AUP. Prohibited activities include, but are not limited to:
Transmitting any defamatory, libelous, fraudulent, deceptive, indecent, offensive or obscene materials;
- Using the Services to deliver spyware, or secretly or deceptively obtain the personal information of third parties (e.g., phishing);
- Intentionally spreading computer viruses;
- Exporting software or technical information in violation of U.S. export control laws;
- Gaining unauthorized access to private networks;
- Engaging in the transmission of pirated software, movies, music, etc.
- Unauthorized copying, distribution or display of copyrighted material, along with the illegal use of copyrighted content through torrents and other peer sharing software;
- Conducting or participating in illegal gambling;
- Soliciting for illegal pyramid schemes through e‐mail or online postings;
- Violating rules, regulations, and policies applicable to any network, server, computer database, web site, or ISP that you access through the Services;
- Threatening, harassing, abusing, or intimidating others;
- Engaging in activity, illegal or not, that Consolidated determines in its sole discretion to be harmful to its subscribers, operations, or networks;
- Making fraudulent offers of products, items or services; or
- Creating or attempting to utilize a domain name that is defamatory, fraudulent, indecent, offensive, deceptive, threatening, abusive, harassing, or which damages the name or reputation of Consolidated.
Third-Party Rules
Customer may have access through the Services to search engines, subscription Web services, chat areas, bulletin boards, Web pages, social networking sites or other services that promulgate rules, guidelines or agreements to govern their use. Failure to adhere to any such rules, guidelines, or agreements shall be a violation of this AUP.
NETWORK MANAGEMENT
As permitted by law, Consolidated may establish appropriate limitations on bandwidth, data storage, or other aspects of the Service by amending this AUP. Subscribers must comply with all such limitations prescribed by Consolidated. Statements of, and references to, “Unlimited Data” and “No Data Caps” apply to expected residential usage and common uses of bandwidth. “Pegging” one’s internet connection to its maximum throughput on a consistent basis is not expected residential usage and has a detrimental impact on bandwidth availability for others on Consolidated’s network. Doing so could lead to bandwidth restrictions or, in extreme cases, termination of service where excessive data consumption is or has created performance impacts on the Consolidated Fiber network.
Network Security
It is the Customer’s responsibility to ensure the security of network and the equipment that connects to the Services. Customer is required to take all necessary steps to secure and manage the use of the Services in such a way to assure that network abuse and/or fraudulent activity is prevented. Violations of system or network security may result in criminal and/or civil liability. Failing to secure system against abuse or fraudulent activity is a violation of this AUP. Customer is responsible for configuring and securing network and the Services to prevent unauthorized access to Customer’s systems and/or the Consolidated network. Customer is also responsible for any fraudulent activity that may occur due to failure to secure network and the Services. Customer will be responsible if unknown third parties utilize the Services at any time for the purpose of illegally distributing licensed software, engaging in abusive behavior or engaging in any type of fraudulent conduct. Customer may not, through action or inaction (e.g. failure to secure network), allow others to use network for illegal, fraudulent or inappropriate uses, and/or any other disruptive, provoking, or abusive behavior that is in violation of these guidelines.
Responsibility for Content
Customer is responsible for any content offered or received through the Service.
Password Security
If applicable, a password provides access to individual accounts. It is Customer’s responsibility to keep passwords secure. Customer is responsible for any and all access to, or use of the Services through the account. Attempting to obtain another user’s account password is prohibited.
Network Surveillance
Consolidated performs routine surveillance of its networks. Although Consolidated will not, as an ordinary practice, proactively monitor activities for violations of this AUP, there may be instances in which Consolidated, through its routine surveillance, finds violations of this AUP, and reserves the right to take whatever action it deems appropriate in its sole discretion.
CONTACT INFORMATION
Contact for Reporting Abuse
Any party seeking to report a violation of this AUP may contact Consolidated at:
Consolidated Fiber
Attn: Net Abuse
5255 State Route 95
Mount Gilead, OH 43338
Contact for Copyright Infringement
Consolidated reserves its right to terminate services to subscribers who repeatedly infringe copyrights. If Consolidated receive a determination that any subscriber or account holder has infringed another’s copyright through the use of its system or network, Consolidated reserves the right to terminate service to that subscriber after receiving notice of any further copyright infringement by that subscriber. Consolidated accommodates and does not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act. Notices and counter‐notices related to claimed copyright infringements should be directed to the following designated agent:
Consolidated Fiber
Attn: Net Abuse
5255 State Route 95
Mount Gilead, OH 43338
Revision 20180724
