We offer two text-message-based services that make it simpler to report and keep track of outages.
Please note, Outage Texting and Outage Notifications are two separate services run through our systems differently – if you would like to participate in both, you must sign up for each one individually using the links and instructions below.
Questions? Call us at (800) 421-5863.
Outage Notifications
Would you like to receive text messages with updates on outages and restoration progress? Outage notifications can help give you peace of mind if the power goes out while you are away from home.
If you sign up for outage notifications, you will receive the following:
- An estimate of when your power will be back on (if available)
- A notification when power has been restored at your location
If the outage is widespread or we are notified about it from other sources, you may also receive a notification when the power is out at your location in case you are not home.
To sign up, visit our notifications update registration page, call us, or sign up through your Consolidated SmartHub account. All you need is your account or meter number, and your cell phone number.
Standard text message rates may apply based on your plan with your mobile phone carrier.
Report Outages through Text Message:
Outage Texting allows you to text us to report an outage instead of calling in or reporting online.
First, check your account on SmartHub or call Consolidated at (800) 421-5863 to make sure we have your up-to-date cell phone number on file. We have to have the correct phone number in order for our system to register your outage correctly. If you’re giving us your cell phone number for the first time, it may take up to two days before you can register for outage texting.
Once you are sure we have your number, go to our texting registration page to get signed up.
Want to know more?
FAQs
What is Consolidated’s Outage Notification service?
This will not always serve as a notification of a power outage, but it will provide you with updates on the outage. In an outage situation, Consolidated relies on the member to notify us that their power is out, however, they may receive a text notifying them of an outage if they are part of a larger outage and others have already notified us.
What information will the text message alert provide?
The initial text will acknowledge that Consolidated knows your power is out and/or let you know that a crew has been dispatched. An additional text will provide an estimated restoration time.
A final text will notify you that your power has been restored.
Can more than one cell phone receive text messages about power outage alerts?
Yes. You can provide up to two cell phone numbers.
I have more than one electric account, and I would like to receive outage status notifications for all of them. What should I do?
Each account will need to be registered. You can sign up here or through SmartHub, or by calling our Service Specialists at 800-421-5863.
My power went out, but I didn’t receive a text message. Why?
It’s possible you may have accidentally replied STOP or Unsubscribed. If either of these is the case, you will no longer receive text message notifications and will need to sign up again through SmartHub or the notifications link or by calling our service specialists at 800-421-5863.
What if I receive a text message telling me I have an outage, but the power’s on at my location?
There will be a phone number in the text message, 866-567-2753, advising you to call us and let us know that you do in fact have power.
Why did I receive a notice informing me that my power was back on long after it was restored?
Although power might be restored at your location, you may not be notified until the entire line serving you and your neighbors is working again.
How can I be certain that I’m signed up to receive Outage Status Notifications?
You can check on our Outage Notifications portal, or log into your SmartHub account and click the Notifications tab to check your settings under Service. You can also call our Service Specialists at 800-421-5863.
Can I opt out of outage notifications after signing up?
Yes, of course, but we think you will really like the convenience of our new Outage Status Notification service. If you find that you want to opt out, make the change on the Outage Notifications portal, in SmartHub, or by calling 800-421-5863.
