Payment Options
Pay With Cash
VanillaDirect Pay: Pay with cash at local retailers and gas stations using the custom barcode on your paper bill or Consolidated SmartHub account. Click here to find a location near you.
MoneyGram: Pay with cash using your account number at the service counter in certain local pharmacies and grocery stores, including WalMart, Kroger, and CVS. Fees vary by location. Click here to find a location near you.
Mt. Gilead Office: Our service specialists can accept cash payments at our Mt. Gilead office. Starting October 1, 2022, we will no longer accept cash payments at our Delaware office.
Pay Online
Use a card or bank account information to pay through Consolidated’s SmartHub. You can set up an account, or simply click “Pay Now” when you reach the site to pay with your name and account number. If you have a SmartHub account, you can set up auto-pay so you don’t have to worry about keeping track of payment due dates.
Pay by Phone
Use our automated phone system to pay with a card or a *checking account* at any time. Simply call us at 800-421-5863 and press “2.”
*Our system is currently unable to accept payments via checking account. Please plan to pay your bill through one of our other convenient payment methods! We are working to resolve this issue as quickly as possible.
Pay In-Person
We accept money orders, checks, and card payments in-person at both offices. Money orders and checks can be left in our night drop box at both offices – please do not leave cash in the drop boxes. We cannot accept cash payments at our Delaware office.
5255 State Route 95
Mount Gilead, OH 43338-0111
4993 State Route 521
Delaware, OH 43015-8766
Pay by mail
We accept money orders and checks by mail.
Bill FAQ
Do you offer budget billing?
Consolidated’s variable payment plan calculates a rolling average so you never have a “catch-up” month. And there are no monthly fees or finance charges. Call (800) 421-5863 for more information or to sign up.
Why does my bill seem high this month?
A lot of factors go into how much electricity you use—and how much you pay. Weather changes, houseguests, new appliances or recreational items like pools, and even a change in the number of days in the billing cycle can cause your bill to seem higher than normal. If you would like help in managing your electric use, and your bill, try our energy advising tools. You can also view your past electric use compared against weather patterns in SmartHub.
How can I get assistance with paying my electric bill?
Call 211, which routes you to the local agency that can help. You can also contact your county veteran’s office, Community Action program, Job & Family Services, Salvation Army, or local church for assistance. A one-time assistance payment with heating bills is also available through the HEAP program.
What is the generation and transmission charge?
That’s the cost for generating electricity and getting it to Consolidated Electric Cooperative substations.
What is a distribution charge?
That’s the cost of getting electricity from the substation to the homes and businesses served by Consolidated Cooperative.
When I pay a distribution charge and a generation and transmission charge, am I paying two bills?
Nope—we’ve just “unbundled” your bill so you can see how much each component of electric service costs.
