About My Bill

Where can I pay my bill?

1.) By mail

2.) Over the phone using our new, secure system that complies with regulations set by the credit card industry

3.) In person or via dropbox at our two offices:

5255 State Route 95
P. O. Box 111
Mount Gilead, OH 43338-0111

4993 State Route 521
Delaware, OH 43015-8766

4.) Online via SmartHub

You can also sign up for autopay and have your payment deducted from a checking or savings account. Call Consolidated at (800) 421-5863 or sign up in SmartHub.

Do you offer budget billing?

Consolidated’s variable payment plan calculates a rolling average so you never have a “catch-up” month. And there are no monthly fees or finance charges. Call (800) 421-5863 for more information or to sign up.

Why does my bill seem high this month?
A lot of factors go into how much electricity you use—and how much you pay. Weather changes, houseguests, new appliances or recreational items like pools, and even a change in the number of days in the billing cycle can cause your bill to seem higher than normal. If you would like help in managing your electric use, and your bill, try our energy advising tools. You can also view your past electric use compared against weather patterns in SmartHub.

How can I get assistance with paying my electric bill?
Call 211, which routes you to the local agency that can help. You can also contact your county veteran’s office, Community Action program, Job & Family Services, Salvation Army, or local church for assistance. A one-time assistance payment with heating bills is also available through the HEAP program.

What is the generation and transmission charge?
That’s the cost for generating electricity and getting it to Consolidated Electric Cooperative substations.

What is a distribution charge?
That’s the cost of getting electricity from the substation to the homes and businesses served by Consolidated Cooperative.

When I pay a distribution charge and a generation and transmission charge, am I paying two bills?
Nope—we’ve just “unbundled” your bill so you can see how much each component of electric service costs.