Frequently Asked Questions

Need to establish new electrical service?

It’s easy! This Q&A will guide you through the process.

 

Q: I am moving into your service area. How do I set up electrical service?

A: You will need to visit our office or call 419-947-3055 to complete a Service Application. Information you will need to have available to bring with you includes the following:

  • The physical address for the location, along with your mailing address.
  • House location, septic system identified if applicable and driveway cut in.

Q: Are there any deposits or fees when obtaining service?

A: The following fees and deposits may apply

  • $125 New Service Fee
  • Deposit if applicableWhen do I get my deposit back?
    A deposit is credited back to a member’s account after paying on time for 12 consecutive months, or it can be credited to the final bill upon closing the account.

Q: Are there any costs associated with the installation of my electric service?

A: The following charges may apply:

  • New services installed within 200’ of the road (source) should only incur the new service fee of $125.
  • New services beyond 200’ will typically have a line extension cost calculated on a per foot basis for overhead and underground options. Overhead options may require a site meeting to determine exact cost. An estimate for both options can be found in the chart below:
New Service Cost Estimator**
Distance from Road (source), in feet Underground Cost* Overhead Cost
0 $125 $125
200 $125 $125
300 $5,125 $2,125
400 $5,625 $2,740
500 $6,125 $2,850
600 $6,625 $3,490
700 $7,125 $3,600
800 $7,625 $4,240
1000 $8,625 $4,460
2000 $13,625 $7,675
** This is an estimate which assumes normal conditions.
* This number reflects open trench installation technology with no restoration.
Note:  Trees, Streams, river crossings and other obstacles can add cost to this estimate.

 

Q: Where will the meter be located?

A: We will install the meter base on a CEC pole or on a CEC owned pedestal. (see photos below)

Q: Can the meter be on my house or barn?

A: CEC will not install the meter on any type of member structure (house, pedestal, barn, etc.). We also will not connect to a temporary meter.

Q: Will CEC need an easement to install my electric service?

A: If we are installing electric outside of road Right of Way (ROW) we will need to obtain an easement to bring our facilities onto your property.

Q: How long will it take to get my electric installed?

A: 2-4 weeks after fees are paid and easements are recorded, depending on distance of line extension, weather, etc.

 

Billing questions.

Where can I pay my bill?
You can mail your payment, pay in person at the office, use one of the convenient drop-off payment boxes located at the two offices shown below. or pay online at https://ebill.conelec.com. You can also pay your bill by signing up for the automatic bill-payment plan and eliminate the bill paying hassle.

Corporate Office
Consolidated Electric Cooperative, Inc.
5255 State Route 95
P. O. Box 111
Mount Gilead, OH 43338-0111

District Office
Consolidated Electric Cooperative, Inc.
4993 State Route 521
Delaware, OH 43015-8766

Why does my bill seem high this month?
There are many things that can make a bill seem high. Weather changes, increase in the number of people in your household, a change in appliances and even a change in the number of days in the billing cycle can cause your bill to seem higher than normal. Click here for more information.

How can I get assistance with paying my electric bill?
Contact your county veteran’s office, Community Action program, Job & Family Services, Salvation Army, HelpLine or local church for assistance. A one-time assistance payment with heating bills is also available through the HEAP program. Information on the HEAP program is available online at http://www.odod.state.oh.us/cdd/ocs/heap.htm or by calling (800) 282-0880.

What is the generation and transmission charge?
The generation and transmission charge is the cost for creating electricity and getting it to Consolidated Electric Cooperative substations via transmission lines that are usually owned by investor-owned utilities.

What is a distribution charge?
The distribution charge is the cost of getting electricity from the substation, over Consolidated Electric Cooperative electric lines and into our members’ homes and businesses.

When I pay a distribution charge and a generation and transmission charge, am I paying two bills?
No, you’re not paying two bills. Your bill has simply been “unbundled” to show you how much it costs to create electricity and get it to the substation, and the cost of getting it from the substation to your home or business.

Is there a service fee when the Co-op does maintenance on my rented security light?
You only pay rent on the co-op owned security lights. All maintenance is done at no charge by Consolidated Electric Cooperative.

 

Other questions.

What is The People Fund?
The People Fund is part of the Consolidated Electric Foundation, a 501(c) charity that is funded in part by a bill round-up program called Operation Round Up®. There are currently well over 200 such Round Up programs throughout the United States. The People Fund helps individuals in emergency and crisis situations when other forms of help simply aren’t available. The People Fund also helps organizations and agencies to fund new or expanding community service programs that can be of benefit to our communities.

What are capital credits?
Capital credits are an annual allocation of funds that represent your share of ownership in the cooperative. They are the margins, or the money left after expenses, shared by the cooperative’s members, based upon their annual electric usage, their share of contribution to margins and the board’s release of funds based upon the financial strength of the cooperative.

Who is responsible for trimming trees?
The cooperative maintains tree clearance on electric lines that run along the roadways. These lines are not insulated and any contact with tree limbs can cause blinks and/or outages. Tree trimming on secondary wires is the responsibility of the member. Secondary wires run from the transformer to the house, barn or business. Secondary wires are not included in the cooperative’s regular tree-trimming program.

Who is responsible for marking underground wires?
Consolidated Electric Cooperative will mark any of the underground cable that belongs to the co-op at no charge. Member-owned wires (that is, wire installed beyond the meter base) can be located for a fee. You can request a cable locate by calling the cooperative at (800) 421-5863.