Spring storms have already caused some major tree damage and outages throughout Ohio this year. Our team is ready when severe weather strikes – make sure you are too!
How to Report an Outage:
- Make a report on your Consolidated SmartHub account.
- Call our 24-hour outage hotline: 866-567-2753 (please call using the phone number linked to your account – our computer system will automatically register your outage)
- Sign up for outage texting to report outages and receive updates via text message.
- Learn more about outage reporting.
- Use our outage map to see the impact across our territory and track our restoration progress.
- Never approach a downed powerline, even if it appears to be de-energized. Lines can become re-energized as restoration efforts progress. If you see a downed line, call us and 911 right away.
- Always follow these generator safety tips, including:
- Never operate your generator inside your home or garage – even if doors and windows are open.
- Never plug your generator into a wall outlet to try and power your home – this can send electricity down de-energized lines, putting line workers in serious danger.
- During the restoration process, sometimes power comes back on in spikes that can damage electronics. Unplug all electronics and heat-producing appliances when an outage occurs.
- Follow this link for more outage safety and preparation tips.
Preparing for a Storm:
- Make a backup plan for your household in case an outage occurs this weekend.
- Make sure you know how to handle any medical needs or treatments that require power. If you are unsure, talk to your doctor for planning help.
- Prepare an emergency kit with necessary items like non-perishable food, water, flashlights, batteries, a first-aid kit, etc.
- Check in with elderly friends, family and neighbors.
- Make sure you have blankets and warm clothing easily accessible.
- Charge important devices like phones, laptops, and portable batteries before the storm hits.
- Remember to include your pets in your preparations!
- Make sure your yard is free of heavy debris that could be tossed around by the wind.
- Choose a safe area in your home where your family can gather if a tornado warning is issued. Pick a spot in your basement or in a room with no windows on the lowest level of your home.
- In extreme weather, look for the following potential signs of a tornado: a dark sky, low-lying clouds, large hail, or a loud roar.
- If you are outside or in a vehicle, do not try to outrun a tornado. Seek shelter in your home or a building immediately.
- Follow this link for more tornado-specific safety tips.