Special Weather Statement: Extreme Cold

We experienced an influx of frigid weather in January. These temperatures can elevate Ohio’s risk for blackouts, and they led to a peak alert for our natural gas service. Please read through the information below to learn more about peak alerts, blackouts, and energy conservation.

Natural Gas – Peak Alert*

On January 13, our natural gas supplier issued “Transport Critical Days,” which means that all natural gas purchased during this time will cost more than usual. Transport Critical Days often occur during extreme cold snaps like this one, most recently during the arctic blast in December 2022.

As a not-for-profit cooperative, our rates reflect the costs we pay for the services we provide you. This means that we never charge extra to make profits, but it also means that when our costs increase, our members’ costs do too.

Help us keep costs down for all natural gas members by conserving during these Transport Critical Days. While conserving will not change the rates, it will help us purchase less natural gas while rates are high. The less we have to purchase during this time, the less impact it has on our members. 

Our supplier estimates that Transport Critical Days will be in effect through the end of January. Due to our supplier’s timing, these increased Transport Critical Day costs will likely be reflected on your March natural gas bill. We will send another reminder closer to that time.  

*Please note, this peak alert only impacts our natural gas service. This will not affect costs for our electric, propane, or fiber services.

Electric Grid Reliability

According to a November 2023 report from The North American Electric Reliability Corporation (NERC), Ohio and much of the eastern United States are at an elevated risk for energy emergencies and rolling blackouts during extreme temperatures this winter. As your cooperative, we are committed to providing you with safe, reliable and affordable energy. While we are doing everything we can to ensure that your lights stay on, there are some factors outside of our control.

As temperatures go down, energy use goes up, increasing the strain on the electric grid in our region. While Ohio’s Electric Cooperatives have more than enough energy to meet the growing needs of our members, we rely on the larger electric grid to deliver that energy to you. Check out our Energy Policy Resources to learn more about reliability and affordability concerns, and what we’re doing to advocate for you.

If Ohio co-ops have enough energy, why are we still at-risk for blackouts?

While we own and operate our local distribution lines, substations, and other equipment, the electric grid as a whole is managed on a regional level. Grid operators like PJM – the organization that coordinates the movement of electricity in Ohio and surrounding states – work to keep the grid safe, balanced, and reliable.

When demand for electric energy is too high – because demand is greater than the grid’s transmission abilities or because there is not enough energy available – grid operators can require utility providers like us to systematically cut power to prevent widespread, uncontrolled outages or full grid blackouts.

Rolling blackouts are a last resort that will only occur if absolutely necessary. However, we cannot control if or when they occur, and they may come with little or no warning. While electric co-ops across the nation are pushing for energy policy reform that helps make the grid more reliable, we have to be prepared for blackouts until that reform comes.

Energy Conservation

To help keep the power on for everyone, we may call on you to help us reduce demand and by conserving energy during extreme temperatures. During the winter, demand is typically highest in the early mornings when temperatures are low and families are up and getting ready for work or school. Here are a few simple steps you can take to make a big impact:

  • Lower your thermostat by a few degrees while you are home.
  • Unplug unused electronics and appliances.
  • Avoid using major appliances like washers and dryers during times when demand is highest.

Even if blackouts were not a risk, it would still be important to conserve energy during extreme temperatures to help keep energy costs affordable. Learn more about high demand and its impact on costs here.

Outage/Blackout Preparation

As stated earlier in this article, blackouts may occur with little to no warning. Please take steps now to ensure that you and your family are prepared if a winter outage occurs – whether it is caused by storm damage or a rolling blackout order.

Review the list below and check out our Winter Storm Preparation page for important safety information and more preparedness tips:

  • Follow our Facebook page for timely updates on outages and major weather events.
  • Make sure you are familiar with all of our outage reporting and tracking options.
  • Make a plan with your doctor or pharmacist to make a plan for medical equipment or medications that require electricity.
  • Maintain an emergency kit with necessary items like non-perishable food, water, flashlights, batteries, a first-aid kit, etc. 

Delaware County Broadband Survey 

We started Consolidated Fiber with the goal of bringing reliable, high-speed internet to the underserved in our rural communities. We are working hard to make our fiber-to-the-home internet service available to all our members as safely and quickly as possible, but we know that there are others near our service territory who need better service options. 

From now through December 4, Delaware County is asking residents and business owners in the county to take a brief survey to report on the internet options available to them. While our focus is on our members, we know that our communities cannot reach their full potential until everyone has access to the internet service that they need.  

If you have Consolidated Fiber service, this is a great opportunity to show off your internet speeds and let Delaware know that your area is covered. We also encourage you to share this survey with friends and family in Delaware so that they can help the County and the FCC understand which areas are in need of better internet service. It only takes a few minutes, and Delaware needs as many residents as possible to respond. 

Not sure if Consolidated Fiber is available where you live? Check out new, interactive map to see if you have access and get connected! 

Our Commitment to Security

As your electric provider, part of offering excellent service is keeping that service secure and reliable. You are probably familiar with the many ways we keep our system reliable – from repairing equipment to prevent wear and tear to practicing vegetation management to keep our lines clear. You’ve also heard a lot from us recently about the ways we advocate for energy policy that ensures your power stays on. However, you may not see the dedicated work that we put into ensuring our system and your information remain secure. 

Our team undergoes regular training to ensure that we keep the grid safe from cyberattacks like phishing, data leaks, or compromised passwords. In addition, we are protected by state-of-the-art systems from national cybersecurity organizations.  

Because we are a cooperative, we work together with co-ops across the country to develop new technologies and infrastructure, to learn from each other, and to keep the grid secure. Thanks to this community of co-ops, we are all stronger and better prepared for anything that comes our way. 

We can’t stop a storm or predict every possible disruption, but we will always do everything in our power to keep the lights on and our members protected.  

Join us in advocating for a reliable, affordable, and secure electric grid! Learn more about current issues and the ways you can use your voice here.

Fiber – New Lower Rates! 

A man with a surprised face. The text reads: No contracts. Lower Prices. Superior Internet.

We just lowered rates across the board for our residential fiber-to-the-home internet service, and we are no longer requiring contracts! 

Check to see if Consolidated Fiber is available where you live, then start your order today.

About Rates:

As a not-for-profit cooperative, we are committed to only charging the amount that it takes for us to continue providing excellent service.  

The costs of building and maintaining our network are being shared among more of our members than when we first started, so everyone can pay a smaller monthly share. Our lower rates will make our service accessible to more members, which will help us continue maintaining excellent service at this lower cost. 

This change will not affect rates for gas or electric services. Though inflation has affected the cost of fiber materials, internet service is not subject to the same changing policies and demand challenges that have been driving energy costs up across the nation.  

About Contracts:

When we first started, we needed contracts to protect our investments into our fiber-to-the-home network. As Consolidated Fiber grows, it has become clear that contracts are no longer necessary – our subscribers don’t want to give up our service once they have it!  

New subscribers will not have to sign a contract to get our service. If you are a current subscriber, you will continue to get the same great service at our new lower rates until you tell us you want to make a change. 

Plan Speed Changes:

You may have noticed that we bumped up the speed of our first two plans – Fiber 100 is now Fiber 300, and Fiber 250 is now Fiber 500! If you were on Fiber 100 or Fiber 250 before this change, we raised your speed to match our new plans!

We decided to raise our speeds because it’s better for our subscribers, and our fiber-to-the-home network can support the change while maintaining consistent and reliable service for everyone. We are committed to making sure our subscribers have the speed and bandwidth to meet all their needs. 

Plans and Pricing

An icon that says 300 Mbps

Fiber 300 – $79.95/month

Our first package starts at a much higher speed than most providers, because we want all our subscribers to have a superior internet experience! Fiber 300 can easily handle the needs of average internet users. This plan supports streaming, video calls, uploading pictures and videos to cloud storage, and more without buffering or long load times.

An icon that says 500 Mbps

Fiber 500 – $99.95/month

Do you have multiple people in your home streaming or video calling at the same time? Do you live in a smaller household with a lot of smart devices? Don’t compete for bandwidth! Fiber 500 is the perfect middle ground for small or medium-sized households with above average internet use. 

An icon that says 1,000 Mbps

Fiber 1,000 (Gig) – $119.95/month

Fiber 1,000 is for households who use a lot of internet. If you have a larger family, multiple gamers or remote workers, and/or numerous smart home devices, this plan ensures that you will have plenty of bandwidth to go around without delays or buffering. 

An icon that says Gamer Gig

Gamer Gig – $139.95/month

Calling all gamers! Our Gamer Gig plan was made specifically for the tech lovers, streamers, and gamers who want the best of the best. With super low latency and increased network priority, this plan will help keep you at the top of your game – even if everyone is streaming, gaming, or video calling at the same time. 


Order

The Affordable Connectivity Program

You may be eligible for $30 off our new lower rates through the Federal Government’s Affordable Connectivity Program (ACP). Check your eligibility at affordableconnectivity.gov. Eligible households must apply for the program and then contact us at 800-421-5863 to complete the opt-in process and start receiving your benefits. 

Office Closures

Our Delaware office will be closed to the public from Monday, May 29-Monday, June 26 for building maintenance.

Our Mount Gilead office and our phone lines will still be open for our regular hours.

If you typically manage your bill in-person at the Delaware office, there are plenty of payment options still available to you. You can always use VanillaDirect Pay or MoneyGram to pay your bill with cash at local retailers. We also accept money orders and checks in our night drop boxes at both offices or in the mail. If you would like to pay by card, you can use your Consolidated SmartHub account, or call and use our automated phone system.

Visit our About My Bill page  to learn more and see a full list of payment options. If you have questions or need help, give our team a call at 800-421-5863. 

Homepost

Consolidated Fiber

Our fiber-to-the-home internet comes with no contracts, unlimited data, free 24/7 tech support, and more!

Consolidated Fiber is available to about 9,000 homes throughout our service territory, and it could be right outside your door. Visit our Residential Fiber Page to learn more and see if our internet is available where you live!

Share Your Internet Reality

Help rural Ohio get better internet!

We are partnering with electric cooperatives and rural organizations across Ohio to share the true reality of internet coverage in our communities. The federal government has tens of billions of dollars available to fund broadband projects that bring reliable, high-speed internet to unserved or underserved areas. We need your help to make sure that funding benefits those who need it most!

Please take a few minutes to review the new National Broadband Map from the Federal Communications Commission (FCC). This will allow you to see if the internet coverage at your location is accurately represented, and to challenge the map if it isn’t. If the government map shows that you have good internet coverage, they will not approve funding for broadband projects in your area.  

All challenges must be filed by January 13, 2023, to ensure that the map is revised before funding decisions are made this summer. This will give rural Ohio the BEST chance to access the funding it needs to connect. 

How to Submit an Availability Challenge: 

  • Review the FCC National Broadband Map 
  • If the coverage is correct at your location, no action is required 
  • If the coverage is incorrect, click or tap “Availability Challenge” and follow the on-screen prompts. 
  • Fill out the short form that appears 
  • Repeat the process for any additional inaccurate provider listings (there may be more than one) 
  • Ask your friends and family to report their internet experience by sharing this information. 

Watch this video for step-by-step instructions:

Why does this matter to Consolidated? 

As a rural cooperative, we are committed to helping improve life in our communities. In today’s world, our communities need access to high-speed internet to learn and connect, attract growth, and thrive. Though we do provide fiber-to-the-home internet through Consolidated Fiber, this project is bigger than us.  

We started our fiber project to serve our members when no one else would. We are not out to make money; we are out to make sure that everyone who wants great internet can get it – regardless of who’s providing the service. This project is about our members, rural Ohio, and rural Americans everywhere who are underserved.  

Please help your community thrive by sharing your internet reality. 

Little Artists Contest

We are accepting submissions for our annual Little Artist Contest! All children between the ages of four and ten are invited to design the front of our 2022 holiday card.

Children should submit hand-colored artwork on an 8.5×11″ sheet of paper that’s folded in half like a card. Entries are judged on creativity and color. In addition to being on the cover of the card we send to our members, the winner will receive a $50 gift card, and their artwork will be featured in December’s Ohio Cooperative Living magazine.

Entries are due Oct. 7. Please make sure that the child’s name and age are clearly printed on the back of the card, along with their guardian’s name and contact information. You can drop entries off at our offices during business hours, or send them in the mail using the following address:

ATTN: Holiday Card Contest
Consolidated Cooperative
5255 State Route 95
Mount Gilead, OH 43338

Voter Registration: Join us on September 20!

This year, our Mount Gilead office will be an official registration site for National Voter Registration Day!

If you need to register, or if you need to update your voter registration information, you can do so at our Mount Gilead location on Tuesday, September 20. We will have employees on site to help you from 10 a.m. – 3 p.m., and we will securely submit all state and federal registrations at the end of the day.

Make sure to register by October 5 if you would like to participate in the General Election on November 3. Polls will be open from 6:30 a.m. to 7:30 p.m.

State and federal government policies play a big role in the health of cooperatives like ours. Make sure that you have the resources you need to be a Co-Op Voter! Visit the Co-Ops Vote website to check your registration status, learn about your local legislators, and get more information about this year’s elections.

Earn a $5 bill credit!

From now through September 30, you can earn a $5 bill credit just for trying VanillaDirect Pay!

VanillaDirect Pay is a secure and convenient way to pay your Consolidated bill with cash at a long list of local retailers.

All you have to do is find the personalized barcode on your Consolidated SmartHub account or your paper bill, and show it to the cashier at a participating location when you are ready to pay. Your payment will be automatically applied to your account.

We will cover the cost of up to two transactions per month for all our members. If you choose to pay more frequently, there is a small, $1.50 fee per transaction.

Now is the perfect time to start using VanillaDirect Pay, because starting October 1, 2022, we will no longer be able to accept cash payments at our Delaware location. If you typically make your cash payments in Delaware, we are happy to help you find a VanillaDirect Pay location close to you!

If you use VanillaDirect Pay to make a cash payment on your Consolidated bill by September 30, 2022, we will add a $5 bill credit to your account.

Visit the VanillaDirect Pay website to find a location near you.

*Limit one (1) $5 bill credit per membership.

Light up your life.